Refunds/Returns & Exchanges
We do not offer refunds, or accept returns, or exchanges. All items are hand made. Please be sure that you select and purchase exactly what you want. In the rare event that an item is approved for return, exchange, or to cancel an order, the credit card fees, processing fees, and shipping charges are not returned to the customer. Shipping charges only applies if the item was already shipped. Each individual situation must be approved by Helvie Knives LLC.
Also stated in Section 24 of our Terms of Service agreement.