Refunds/Returns & Exchanges & Manufacturing Warranty
All items are hand made. Please be sure that you select and purchase exactly what you want. In the event that an item is approved for return, exchange, or to cancel an order, the credit card fees and shipping charges are not returned to the customer. Shipping charges only applies if the item was already shipped. We can always be reached through our "contact" to resolve any issues that may arise.
Helvie Knives LLC has a manufacturer warranty. Dropping a knife or tool and causing damage, wear and tare of usage, misuse of the knife or tool, are not manufacturing defects.
Exercise caution when opening packaging. It is recommended you open your new Helvies over a surface.